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Chick-fil-A is America's favorite restaurant for 8th year in a row
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Chick-fil-A has maintained its position as America’s favorite restaurant for eight years in a row, according to the American Customer Satisfaction Index (ACSI).
That’s in spite of the fact that overall, consumers prefer full-service restaurants over fast food.
The survey found that Americans’ satisfaction with fast food restaurants decreased by 2.6% in the last year, earning the category a score of 76. Meanwhile, full-service restaurants maintained their score of 80 from 2021.
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The ACSI released its annual restaurant survey for the 2021-2022 year on Tuesday.
Even though fast food declined in popularity this year, Chick-fil-A maintained its score of 83, the highest score in the ACSI restaurant survey.
Following Chick-fil-A in the fast food category, sandwich chain Jimmy John’s and "All Other" fast food chains scored 79 this year.
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Domino’s and KFC both scored 78, while four chains – Chipotle, Panera, Pizza Hut and Starbucks – scored 77.