Ring, Alexa and PlayStation Network down due to mysterious BT internet outage | The Sun

HOUSEHOLDS are reporting that they can't use their gadgets as BT internet goes down.

Users have reported that their Ring doorbells, Alexa smart speakers and PlayStation Network (PSN) have stopped working.

It appears the outage is only affecting devices and not internet connections.

A spokesman for BT said: “We're aware that some BT broadband customers are unable to connect to some third party applications.

"We're currently investigating this. We're sorry for any inconvenience caused."

According to Downdetector.com, which offers real-time status and outage information, there have been over 1,000 reports of BT outages in the last 24 hours.


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Customers have been reporting outages on Twitter.

One user said: "Ring Doorbell completely down over here in the UK.

"Internet provider is BT and no other issues with anything else, but ring is not working.

"The app doesn't say anything about any issues, which I believe it should especially if you know there are issues."

Another wrote: "NAT Type down on PS5 and I cant enjoy my day off and play some Fortnite….or even use the internet properly….what is going on?"

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Others are reporting further issues with their service, with one saying: "Broadband partially down, I can browse the internet but my doorbell isn’t working and Alexa is freaking out.

"Looks like a nationwide issue. What say you?"

Ring has replied to a customer saying that it is aware of an outage.

A spokesperson said: "Thank you for reaching out.

"We are aware of an internet service provider issue impacting some of our neighbours in the UK.

"If the issues you are seeing are only impacting your Ring devices, please send us a DM, and we will be happy to work to resolve them."

Amazon Alexa smart speakers, which usually act as virtual assistants by answering questions and giving out information, have stopped talking to many users with BT broadband.

Ring video doorbells which detect motion outside your home are not currently working either.

PlayStation users are experiencing issues on PSN which is an online gaming and media content distribution service that allows gamers to play.

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It comes as Instagram is also reportedly down across the country as well.

Droves of users have mysteriously had their accounts suspended, according to recent Tweets.

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